We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process!

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Not at the moment, but feel free to message us with a special request!

It depends on where you are. Orders typically take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Please note that special orders may require up to 4 weeks to arrive.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

If you are receiving repeated pressure alerts, specifically alerts related to spikes in water pressure, this is likely a sign that your pressure reducing valve (PRV) or expansion tank are malfunctioning. We recommend calling a professional to help determine what part of your plumbing system may not be working correctly. Note that the Control utilizes an automotive grade pressure sensor, so our pressure readings are extremely accurate! 

If you do not have Drip Detect™ enabled, the Control will run a monthly valve check by closing and reopening the valve on the first day of every month at 4:00AM. This ensures that the valve is always working properly and that sediment is not causing the valve to lock. 

Like with Drip Detect™, the Control will not open the valve to conduct the Monthly Valve Check if the valve is already closed. It will also postpone the check for an hour if the Control senses that water is running during the check. Note that the Control must be calibrated to run the Monthly Valve Check. 

The Control is an in-line water monitoring device, meaning that the pipe must be cut during installation. If you are not comfortable doing this, we highly recommend calling a plumber to install the device for you. You should also check your building code (some buildings require all plumbing work to be done by a licensed professional) as well as your homeowner's or renter's insurance policy. The Control comes included with physical installation instructions.

The main water entry line may be located in a basement, utility closet, garage, or crawlspace depending on which type of dwelling it is (a house, townhome or apartment). The main water entry line should have a shutoff valve used to stop the water supply to the home. (Note: this product is not intended to replace the main shutoff valve in a dwelling.) The main water entry line is typically near the water heater. It is the line that splits into the water heater and the cold water for the building. The Control is compatible with 3/4", 1", and 1 1/4" pipe diameters. 

Install the Control on the main water line, before any branches to other appliances, and after the shutoff valve and pressure-reducing valve (PRV). Installing on a pipe other than the main line will not allow you to see all water usage in your home. The Control should only be installed indoors or in a covered, enclosed area where it is safe from excessive moisture, temperature fluctuations, wind, and direct sunlight (such as a crawlspace). Note: If you don't have a PRV, you may need to disable your pressure alerts. This device is not intended to serve as the main shutoff valve for your line. Do not install this product on a fire suppression system.

The Control requires varying lengths of pipe to be cut when using Sharkbite Push-to-Connect (PTC) fittings:

Pipe Diameter vs. PTC Cut Length Required

3/4" - 8.5"

1" - 10"

1-1/4" - 10"

We are not able to advise on PTC Cut Lengths or space requirements if you are using national pipe thread (NTP) fittings.

Supported Pipe Diameters

3/4"

1"

1-1/4"

This is the standard for home plumbing pipes and refers to the nominal outer pipe diameter (CTS). Most homes have ¾” or 1” pipes. 

The available fittings are:

3/4" Female National pipe thread (NPT)

1" Female NPT

1 1/4" Female NPT

3/4" Sharkbite Push-to-connect (PTC)

1" Sharkbite PTC

1 1/4" Sharkbite PTC

The Control unit must be installed such that the direction of water flow in the pipe matches the direction of the arrow on the bottom of the unit. If you're looking at the top of the Streamlabs Control unit such that the words "open" and "close" are upright and read left to right, the water in the pipe should flow from the left of the unit to the right of the unit. 

Drip Detect™ is the Control's way of checking your plumbing for small, easy-to-miss leaks which produce so little flow they would otherwise be undetectable. An old or damaged toilet fill valves, corrosion in copper pipes, a loose connection in an appliance such as a washing machine or ice maker, or a dripping faucet can all cause these easy-to-miss leaks.

Here's how it works:

Select when and how often you'd like the Control to perform the Drip Detect test. It can be scheduled for any day at any time. For example, you can set it to run on the first of every month, every Tuesday, or even every day. It’s important to note that the default setting for Drip Detect is set to “On” for the 1st day of every month at 3:00 AM EST.

At the scheduled time, the Control will close the valve for up to 10 minutes. If you happen to use water during the test, the Control will automatically open the valve and postpone the test. The Control will try to perform the test again an hour later. The Control uses a combination of information including pressure and flow within your pipes to determine whether there may be water loss from your plumbing system (e.g. a pinhole leak or dripping faucet). At the end of the test, the Control will reopen the valve and send you a notification if an issue was detected. With Drip Detect, you are secure in knowing that even the smallest of problems in your home plumbing won't escape your notice.

Drip Detect Alerts:

a) Test Failed – This means that the Control detected a possible issue with your plumbing. Reasons why a Drip Detect test could fail include the following:

Water loss was detected (you may have a leak)If you have an expansion tank, a false positive could have been reported. False positives occur when water is turned on for a very short amount of time during the Drip Detect test, ONLY IF YOU HAVE AN EXPANSION TANK. If this is the case, we suggest manually re-running the test and ensuring that no water is running during the test.

You may also see a false positive if you have an R/O filter or a whole home humidifier. 

b) Test Postponed – This means the Drip Detect test was interrupted by water use, and the test was not completed.

If it’s time to run a scheduled test, StreamLabs will postpone the test before it begins if:

Water is currently in use.We don’t want to turn off your water in the middle of your shower.The valve is currently closed.Drip Detect requires the valve be in the open position at the start of the test. We don’t want to open the valve without your permission in the event you closed it for a specific reason.The Control is not calibrated.The Control must be calibrated for Drip Detect to run.

If the Control is currently running a Drip Detect Test, it will postpone the test if:

Water is currently in use.The Control can sense if you turn on the water. If this happens, we will open the valve and postpone the test.You open the valve.Opening the valve using the App or the control panel on the Control interrupts the Drip Detect test.

If you receive this error message, the Control has automatically postponed the Drip Detect test an hour and will continually postpone the test at one-hour increments until no water is running and the valve is open.

 c) Test Passed – This means the Drip Detect test did not detect any leaks. Note that you will not receive a push notification saying the Drip Detect test passed unless you ran the test manually.

How to determine if you have an expansion tank:

An expansion tank is a small tank that can generally be found near your hot water heater. One way to tell if you have an expansion tank is to find your water heater, and look for a small, propane-like tank. This is the most common location for an expansion tank. It is also possible that you have an expansion tank connected to your water line somewhere else. If you can’t see your expansion tank, you can shut-off your main water valve and then turn on HOT water from any faucet in your house. If no water comes out, it is unlikely that you have an expansion tank. If water runs for about 10 seconds and then stops, you likely have an expansion tank.

NOTE: If you have a tank-less water heater, then you will not have an expansion tank.

How can an expansion tank affect Drip Detect™?

An expansion tank can effect Drip Detect in two ways:

False Negative:An expansion tank can create a False Negative Drip Detect test. In other words, an expansion tank can make it difficult for the Control to detect TINY drips (drips less than 1 drip per minute). If you do not have an expansion tank, the Control will be able to detect a drip as small as 1 drip per minute.False Positive:If you use a very small amount of water during the Drip Detect test (ice machine running, filling up a glass of water, etc.) the Control may alert you of a leak that does not exist. Remember, no water should be running during a Drip Detect test. Without an expansion tank, the Control would be able to detect any water usage during a Drip Detect test and would postpone the test an hour. An expansion tank makes it difficult for the Control to tell the difference between a leak and small water usage during a Drip Detect test.

On the current usage dial in the StreamLabs App, the Control will only show up to 20+ gpm. The Control will, however, still calculate accurate water usage, even if the flow rate goes above 20gpm.  

We do not recommend installing the Control outdoors, and doing so will void the product's warranty. The Control needs to be installed in a location where it is shielded from direct sunlight, excessive moisture such as rain, dramatic temperature fluctuations, and wind. Crawlspaces, garages, sheds, and weatherproof, outdoor enclosures, are all acceptable installation locations as well as anywhere else that is indoors or inside the house. 

If your Control is having trouble connecting to your wireless network, it may be beneficial to perform a Wi-Fi Reset. This process will attempt to reconnect your Control to your Wi-Fi access point.

Perform a WiFi reset (see below for detailed instructions) on the Control by re-initiating the WiFi pairing process. PLEASE NOTE: you will need to have physical access to your Control in order to perform this operation.

Once you are next to your Control, from the Control screen in the Streamlabs App open  Settings (gear icon in top right corner) –> Wi-Fi–> update network and follow the step-by-step instructions to reset and re-connect your Control to your WiFi access point.

WiFi reset: Locate the button on the top of your Streamlabs Control and press it 5 times quickly. If you do this properly, you will hear a beeping noise. The green Wi-Fi LED should turn solid for a moment before turning Amber-colored and proceeding to a single blinking pattern (single blink every second).

If you have completed the setup and installation of your Control and would like to check the strength of the Wi-Fi signal that your Control is receiving, follow the steps below:Select the Control you'd like to check the signal strength for in the StreamLabs App. Select the settings wheel icon in the top right corner of the screen.Select Wi-Fi. You can check your Wi-Fi status and signal strength on this page. The three levels of signal strength for Wi-Fi are good, fair, and poor. 

If you have not yet completed the setup process of your Control but would like to check the signal strength at your preferred installation location, you will need a device that is Wi-Fi compatible such as a laptop, smartphone, or tablet. Take the device to the installation location and check your device's Wi-Fi signal indicator to see the strength of the signal at the location. 

The Control weighs roughly 3.5lbs, which is about the same weight as a typical pressure-regulating valve (PRV). In most scenarios, you do not need a bracket to support the Control's weight. However, using a bracket will not affect the Control's performance and you may do so if you wish. For best results, consult a licensed professional or plumber.

The Control is designed specifically for use with liquid water. It will not accurately measure other liquids or water with a high volume of particles or air bubbles in it. We do not recommend using the Control with liquids other than water, and doing so will void the product's warranty.

The Control will still shut your water off if it detects a leak, even if it does not have an active Wi-Fi connection, as long as Auto-Shut is enabled in the Streamlabs Control settings. Auto-Shut will close the valve any time a leak is detected, with or without Wi-Fi. To check if you have Auto-Shut enabled, follow the steps below.

Open the Streamlabs app.Click on your Control.Click on the settings wheel (gear icon) in the top right corner.Click on "Alerts".Click on "Home Mode Leak" and ensure that "Automatically shut off water" is enabled for both slow and major leaks.Go back and click on "Away Mode Leak" and ensure that "Automatically shut off water" is enabled. 

However, if the Control is not connected to Wi-Fi, it will not report water usage or live flow rates to the Streamlabs App, and you will be unable to open or close the valve from the Streamlabs App. You will still be able to manually open or close the valve by pressing the buttons on top of the Control itself. 

If the Control loses power due to a power outage, power cord failure, or other loss of electricity, you can operate the valve by performing a manual override. To do this, follow the steps below:

Lift the rubberized flap on the Control next to the power input port to reveal the manual override port. Insert a 9 volt battery into the port and hold it firmly against the back of the port. The orientation of the battery is important - the negative terminal must be on the left with respect to the top of the Control (the side of the unit with the "OPEN" and "CLOSE" buttons). When the battery is inserted properly and held firmly in the manual override port, the Control will power on and the lights on the top of the unit will light up.You can now open or close the Control valve using the buttons on top of the Control.

The main water entry line may be located in a basement, utility closet, garage, or crawlspace based on which type of dwelling it is (a house, townhome or apartment). The main water entry line should have a shutoff valve used to stop the water supply to the home. The main water entry line is typically near the water heater. It is the line that splits into the hot water heater and the cold water for the building.The Monitor is compatible with 3/4" and 1.0" pipes made of Copper-M, Copper-L, CPVC, or PEX.

Install the Monitor on the main water line, before any branches to other appliances. Installing on a pipe other than the main line will not allow you to see total water usage in your home.

Locate a section of pipe that is near the valve and has at least five inches of straight, continuous, uninterrupted pipe.  Do not install the Monitor on top of a pipe joint or coupling - it must be a straight segment of uninterrupted pipe. Ensure that your Monitor is installed directly and securely on the pipe. The Monitor may be installed vertically or horizontally as long as it is securely fastened to the pipe using the included zip-ties. 

Please Note: Consider checking your Wi-Fi signal strength at this location before mounting the Monitor. Try opening a browser page on your phone from this location to ensure you receive a signal. The chosen install location must also be in range of a standard wall outlet. The included power supply can reach an outlet a linear distance of 10 feet away from the install spot. 

No. Both the Monitor and Control should only be used on water lines.

If your Monitor is experiencing network connectivity issues, check the blue LED on the top of the Monitor. This LED is the primary way the Monitor communicates its network status. 

Single-blink blue LED: There are two types of single-blink blue LED patterns.

A single blink once per second: This indicates that the Monitor is in access point mode. This is the default state of the Monitor out of the box and indicates that the Monitor has not been set up yet. In this state, the Monitor is ready to connect to a smart device such as a smartphone or tablet and begin the setup and installation process. This is also the state the Monitor will return to if you perform a 5-button reset to put the Monitor in pairing mode. A single blink once every four seconds: this indicates that the Monitor is connected to the internet and working correctly.

Double-blink blue LED: There are two types of double-blinking blue LED patterns. This indicates that the Monitor is trying to connect to a wireless network but it either cannot find a connection or the Wi-Fi connection has no service or is otherwise disconnected. If this double-blinking pattern persists and you have verified that you have an active wireless connection, perform a five button reset of your Monitor. In this situation, it is also possible that you have entered your Wi-Fi network password incorrectly. 

Triple-blink blue LED: This indicates that the Monitor is trying to connect with StreamLabs' servers via the internet but is having difficulty. Perform a Wi-Fi Reset.

The Green LED light is the primary way that the Monitor communicates its calibration state.

Single-blink Green LED: This blinking pattern indicates the Monitor is plugged in and waiting to be put onto the pipe to identify the pipe type. The LED should be blinking once every 2-3 seconds for this pattern.

Double-blink Green LED: This pattern indicates the Monitor has sensed and identified the pipe type and the calibration process is about to start.

Continuously-blinking Green LED: This indicates that the Monitor is currently calibrating.

Triple-blink Green LED: The calibration process is complete. The Monitor is waiting to determine the direction of the water flow in the pipe. To advance past this state, run a faucet or flush a toilet so that water flows through the pipe.

Solid Green LED: The Monitor is calibrated and ready for normal use.

Supported Pipe Diameters

¾” Copper Tube Standard, 1” Copper Tube Standard

This is the standard for home plumbing pipes and refers to the nominal pipe diameter (outer diameter). Most homes have ¾” or 1” pipes.

Supported Pipe Materials

CPVC, PEX, COPPER (TYPE M), COPPER (TYPE L)

Use a fabric household cloth or rag to gently clean the section of pipe intended for install. This should adequately remove any paint, dust, and loose dirt from the installation site. In the case of excessive dirt and debris, only use a cloth or rag dampened with water to clean the pipe around the install site. Do not use household cleaners or solvents to clean the pipe.

Don’t be alarmed if debris, paint, or dust remains on the install location after cleaning. A little bit of debris, paint, or dust will not affect the Monitor's accuracy or performance. If you are unable to get a signal, please refer to our troubleshooting article. If you are still experiencing problems with the installation, our customer support team may have a recommendation for a secondary cleaning tool.

The Monitor can detect a leak as small as .25gpm/5 minutes.

We do not recommend installing the Monitor outdoors, and doing so will void the product's warranty. The Monitor needs to be installed in a location where it is shielded from direct sunlight, excessive moisture such as rain, dramatic temperature fluctuations, and wind. Crawlspaces, garages, sheds, and weatherproof, outdoor enclosures, are all acceptable installation locations as well as anywhere else that is indoors or inside the house. 

How accurate is the Monitor?

In perfect conditions, the Monitor can be calibrated almost perfectly. In less than perfect conditions, the Monitor's water usage readings can have a 5-10% margin of error.

If you need additional zip-ties or contact pads, please contact us.

If your Monitor is having trouble connecting to your wireless network, it may be beneficial to perform a Wi-Fi Reset. This process will attempt to reconnect your Monitor to your Wi-Fi access point.

Perform a WiFi reset (see below for detailed instructions) on the Monitor by re-initiating the WiFi pairing process. PLEASE NOTE: you will need to have physical access to your Monitor in order to perform this operation.

Once you are next to your Monitor, from the Monitor screen in the StreamLabs App open  Settings –> Monitor –> wi-fi –> update network and follow the step-by-step instructions to reset and re-connect your Monitor to your WiFi access point.

WiFi reset: Locate the button on the side of your StreamLabs Monitor and press it 5 times quickly. The blue LED should go solid for a moment, and then should proceed to the single blinking pattern (single blink every second).

On the current usage dial in the StreamLabs App, the Monitor will only show up to 20+ gpm. The Monitor will, however, still calculate accurate water usage, even if the flow rate goes above 20gpm.  

Infrared is electromagnetic wave energy. Like light, infrared (radiant) energy travels at the speed of light in a straight line until it strikes an object.

The EvenGLO emulates the warmth of the sun by generating radiant energy that converts to useable heat when absorbed by objects in its path. On Patio’s, objects such as floors, walls and furniture absorb the infrared radiant energy. This creates a "heat sink" where warmth is stored and re-radiated to warm the surrounding air.

Infrared heaters do get hot, so proper mounting distances and clearance requirements must be met. However, there are no harmful effects from the radiant heat energy. Unlike the sun, infrared heaters do not produce ultra-violet rays, only comfortable radiant warmth, like standing by a fireplace or stove.

Yes, they are CSA certified. In the North American gas fired appliance market the CSA certificate is equivalent with the UL certificate.

While a canopy is not a requirement , anything that minimizes heat loss will improve efficiency.

With the evenGLO portable model, set-up is easy, taking 20-30 minutes to assemble.

The eWAVE is a fixed heater that requires a gas line and a 24V power supply.

Yes, for best performance, annual maintenance should be performed prior to the heating season.